Period homes in Bedfordshire
Complaints
At Oak & Abbey Estates Ltd, we aim to provide a professional and efficient service at all times. However, If something goes wrong, we welcome the opportunity to resolve the matter quickly and fairly.
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Step1 - Please contact us
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If you have a complaint, please put it in writing (by email) with as much detail as possible.
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Please address your complaint to:
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Paulina Ciesielka
Director
Oak & Abbey Estates Ltd
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We will acknowledge receipt of your complaint within 3 working days.
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Step 2 - Our Investigation
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Your complaint will be investigated and we will provide a formal written response within 15 working days of receiving your complaint.
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If additional time is required, we will keep you informed of progress.
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Step 3 - Final Viewpoint
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If you remain unsatisfied after our response, please let us know and we will review the matter further and provide a final written response within 15 working days.
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Step 4 - Property Redress Scheme
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If you are still not satisfied once our internal complaints process has been completed, you may refer the matter to our redress scheme:
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Details of their complaint procedure can be found on their website:
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